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  info@smithhenderson.com
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Frequently Asked Questions

How many franchisees do we need to enter the awards?

You need at least 10 franchisees in the UK, who are actively trading.

How do you gather feedback from our franchisees?

We invite your existing franchisees to complete our confidential online franchisee satisfaction survey. It normally takes 15 minutes to complete and on average 77% of franchisees do so.

What happens if our feedback isn’t positive?

You have no need to worry – we will never publish a franchisor’s results without their consent. Instead, you’ll receive objective feedback to help you pinpoint where to improve.

Are the awards really free to enter?

Yes, the awards are free to enter. After your survey closes, you will have the opportunity to upgrade to a report to receive your franchisees’ feedback, comments and industry benchmark data. However, there is not obligation to upgrade.

What is the cost to upgrade?

This depends on how many franchisees you have. Please contact us so we can confirm the total cost.

When is the deadline to enter?

The deadline to launch your survey is 9th October 2017, but many franchisors choose to schedule their survey before the summer holidays.

When will the winners be announced?

The winners will be announced at the 2017 Best Franchise Conference on 30th November.

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