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Who We Are

The Best Franchise Awards are brought to you by Smith & Henderson – a leading research agency and bfa affiliate members.

Since 2011, we’ve helped over 100 franchisors:

  • Gather objective feedback from their franchisees
  • Benchmark their franchisee support against industry standards
  • Improve franchisee relations and network performance

We’re passionate about the industry and ethical franchising. To find out more about wider services, visit

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